Stronger together

Shipping Policy

Epilepsy Queensland delivers to anywhere within Australia. Please allow up to 10 business days for delivery of merchandise (excluding 1IN25 apparel).
During busy campaign periods and over Australian public holidays, you may experience minor delays in receiving your order(s).
Some items in your order may need to be sent separately. However, this will not change the charges for postage and handling which appear at checkout.
Postage and handling costs – $12.10 including GST.
Larger orders may attract additional fees.  Please contact our team directly to arrange international delivery at shop@epilepsyqueensland.com.au.

Customer Service Hours

Our retail team is available via 1300 852 853 from Monday to Friday 9am – 4:30pm AEST.
Alternatively, you can email us at shop@epilepsyqueensland.com.au and our retail team will contact you within 1-2 business days.

Online Store Terms and Conditions

Return & Exchange

Warranty
You must let Epilepsy Queensland know of any fault once it has been detected. You will be able to choose between a refund or exchange where goods are faulty.  Please retain your receipt for proof of purchase, send us an email at shop@epilepsyqueensland.com.au to notify us of your order/invoice number and intended return or exchange.
Free return postage will be awarded to customers whose item(s) are deemed faulty. Upon receipt of goods, we will investigate and consult with the manufacturer for a final decision. Should the goods not be deemed as faulty and not be covered under the manufacturer's 12-month guarantee, the full cost of the postage will be deducted from the final amount credited to the customer.
Please note that all online images are for illustration purposes only.
Any refunds or exchanges offered will be processed when goods have been returned and inspected by Epilepsy Queensland staff.
Incorrect item(s) received
In the event an incorrect item has been received, we will replace the item with free return postage or provide a refund. Please email us at shop@epilepsyqueensland.com.au to notify of your order/invoice number, the incorrect item received or missing items and the intended replacement or refund. 
Change of mind
Please choose carefully, as we do not provide refunds if you simply change your mind.
Discounted price
Sale items cannot be returned or exchanged unless faulty.
Important Note: We reserve the right to assess the condition and age of all returned goods prior to offering a refund or exchange. This may result in the product being sent away for assessment. If the products are deemed not faulty or have been damaged due to inappropriate use, a refund or exchange will be declined.
Products and Specification
Features and specifications of products described or depicted on the website are subject to change without notice.
All images are for illustration purposes only. The size of each product on this website are not shown in their actual size.
Prices & GST
All of our prices are in Australian Dollars (AUD). Prices are subject to change without notice. 
GST is included in all eligible products, including postage and handling.
Payment
Epilepsy Queensland currently only accepts Mastercard and VISA for online payments. All payments must be finalised prior to delivery of goods.
Contact us
If you have any questions or feedback, please call our Fundraising team on 1300 852 853 between 9am-4:30pm, Monday-Friday (AEST) or email us at shop@epilepsyqueensland.com.au. Our team aims to respond to your inquiry within 24 business hours.