Frequently Asked Questions


Before you start

Do I need to register or let Epilepsy Queensland know about my fundraising?

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Yes please!  So we can provide you help and guidance as and when you need it. Once you register we will send you a welcome pack containing the things you need to run a successful fundraiser.  

You will also receive a letter that authorises you to fundraise on our behalf, you may need this to show donors, sponsors and other event organisers.

How do I register?

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You can register anytime you like by clicking the 'Fundraise' button or linked text Click here to register on the respective page.

Straight away, you'll receive a registration email with login details for your online fundraising page. Within a few days, you'll be contacted by our dedicated support team and receive your welcome pack.

What can I do to help people to live well with epilepsy?

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The ideas for fundraisers are endless, make it as big or as effortless as you want, the choice is yours! 

Host a high-tea, barbeque, dinner party, games night, fashion show, bingo, or trivia night.  Host at home, at work or book a venue. 

Need some inspiration? Check out what others have done by searching for a fundraiser here.

What support will Epilepsy Queensland give to help with my fundraising?

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Our dedicated team are just a phone call or email away to help you plan and organise your event. However, we cannot actually undertake tasks for you.

Please find here Epilepsy Queensland’s Fundraising Guide, and below are some resources and tips designed to support your fundraising efforts.  If you have a question or need help, please contact our team

Are there any rules about fundraising I should know about?

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Yes, there are rules for fundraisers to protect you, your donors, and Epilepsy Queensland. We ask that you carefully read through the following FAQs especially the Important Legal Info and Fundraising Guidelines. Please contact our Fundraising team if you are unsure about anything.

Where does the money I raise go?

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Your money goes directly to helping Queenslanders to live well with epilepsy.

To find out more about how your fundraising will make an impact, please visit our About Us page, sign up for our monthly eNewsletter, and follow us on social media        

Your fundraising page

What is my online fundraising page?

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When you register online your fundraiser, you will be taken through a simple process to create your very own online fundraising page. 

Here you can easily manage your fundraising, personalise your page with your own story and photos; as well as connect directly to social media and emails to ask for donations and thank your donors.

Your supporters can donate directly to your fundraising page, this means you do not need to handle any cash and your donors are immediately emailed their tax-deductible receipt.

Keep your supporters updated on your fundraising page with stories and photos of your fundraising preparation, and thank them with a personal message for their donation.

If your fundraiser is a physical one, you can connect your fitness app to your fundraising page to keep a tally of your distance.

You can see your tally of funds raised on your fundraising page, and increase your target amount as you reach it.  Remember to celebrate these milestones with your friends and family on social media! 

What's the address of my online fundraising page?

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You'll find the linik to your online fundraising page in your registration email. You can also try searching your name here.

If you cannot find it, please contact our team.

How do I upload photos to my page?

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You can add or change photos by clicking on the ‘Edit My Page’ tab. Follow the prompts and ensure you save your changes.

Click the ‘view’ link above your fundraising information to see your changes.

I forgot my username and password?

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Once you click login, you'll see a link if you have Forgot password?. Follow the prompts and you will receive an email with a reminder of your username and a link to reset your password.

How do I change my message or page name?

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You can change your page name and personal message by clicking on the ‘Edit My Page’ tab. Follow the prompts and ensure you save your changes.

Click the ‘view’ link above your fundraising information to see your changes.

How do I connect my fitness app to track my distance?

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Depending on the type of fundraiser you have created, your profile page may include your personal distance tally so you can track your distance towards your target. This is a great way to keep your friends updated on your workouts.

If you track your workouts with Fitbit or Strava your distances will automatically add to your tally.

Follow these steps to track your KMs automatically:

  1. Download the Fitbit or Strava and set up your account
  2. Log in to your Epilepsy Queensland fundraising profile page / account.
  3. Under the heading ‘Connect your preferred Fitness app’, click your chosen app.
  4. Follow the prompts to connect your account
  5. When you next work out, select ‘start your workout’ in the app on your phone. Once you end your workout, save your workout and your distance will be published to the tally on your page the following day.

If you have synced your app already but it is not working, please log in and re-connect it.

When using Fitbit, you must ‘start’ an activity and save it. Your daily steps will not automatically add to your page. If you are having issues, try syncing through BOTH your Fitbit and the Fitbit app on your smartphone.

Your tally will be updated each day with the previous day’s distances.

If you’d rather add your kilometres manually, no problem!  Just login to your account here, select ‘My Fitness Activity’ and add your date and distance.


How/where do I bank the money I raise?

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If you created your very own online fundraising page, you can transfer your funds raised straight to your page, this will add to your overall tally so all of your supporters can see how your fundraising went.

If you do not have an online fundraising page, your welcome pack will include Epilepsy Queensland’s bank account details along with your very important unique reference number. Please remember to email a copy of your transaction receipt to: 

What if one of my supporters doesn’t have or want to use a credit card to donate to my online fundraising page?

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In this instance, you could accept the cash and make the donation yourself in their name. Alternatively, please contact our team and we will assist with their donation.

Is my donation tax-deductible?

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Yes, Epilepsy Queensland, is endorsed as a deductible gift recipient (DGR) which makes donations over $2 tax-deductible through the Australian Tax Office.

Will I get a receipt?

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Yes, you will receive an email receipt immediately after donating and if you make a regular gift you will receive an end-of-financial year tax receipt in the post.

How do I find my tax receipts?

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To receive a copy of your tax receipt/s go to the top right of any page and click 'Login' and for Donor Login enter your email address.  It will not ask for a password but will simply send an email to you with a link to download your tax receipts.

Or if you are an existing regular giver please contact our Fundraising team for a copy of your tax receipt/s.

Where can I order a Donation box?

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We provide a simple donation box with fundraising kits for any private fundraising activity or event.

If you would like to place a lockable perspex donation on a counter or in a public place, please contact our Fundraising team with your request.


Tips for success with your online fundraising page

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Be the first! By donating to your own supporter page you are showing your commitment to your fundraising and giving others an idea of how much they should donate.

Remember to include pictures of yourself, people want to see who they are donating to.

Update your supporter page! Keep your donors and potential donors updated with your progress, how is the fundraising going? What obstacles have you come across, what are you really enjoying etc.

Tell your story! Let supporters know WHY you are doing what you are doing, they want to know – share your passion.

Set your target at an amount you feel is achievable, and when you are close to reaching your target – increase it! If people think you are close to meeting your target they may not donate the $100 they were going to if you are only $25 off your goal.

Thank your donors! Let them know their donation has been noticed and appreciated.

Share your fundraising page on Facebook, Instagram and Twitter and other social media platforms – spread the word! If someone isn’t able to donate, ask them to share as well, every share helps.

Finally – ask again! People often need reminding, if you asked them once and they haven’t donated – ask again, they may have just forgotten and won’t begrudge a friendly reminder. And don’t be afraid to ask after you’ve completed your event, almost 20% of donations come in after the challenge is over!

Tips for promoting your fundraising event/activity on social media

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Using social media is a great way to promote your fundraiser as you will have control over the images and updates you share and will be able to engage with people directly making your messages personalised. 

If possible tag us @EpilepsyQueensland on Facebook or @epilepsyqld on Instagram.  Check out our Resources page for social media tiles that you can use to promote your fundraiser.

Will Epilepsy Queensland share my fundraiser with local newspaper and radio?

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Promotion and management of your fundraiser is your sole responsibility.  Epilepsy Queensland staff and volunteers are not in a position to contact and organise media on your behalf.

We recommend having a chat with our Communications team first who will approve your a media release and offer assistance around approaching your local media who may cover your fundraiser, 

Remember, You are most welcome to speak about your fundraising activity and why you are supporting people affected by epilepsy, however you are not authorised to speak on behalf of Epilepsy Queensland.

If it is a public event you could invite your local Councillor or State Member for Parliament, again we recommend contacting our Communications team first for further assistance. 

Can I use Epilepsy Queensland's logo?

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EQ has two logos that can be used on materials promoting your fundraiser. These are available for download:
'Supporting Epilepsy Queensland'
'Raising Funds for Epilepsy Queensland'

Prior to printing or distributing all promotional materials displaying the logo must be approved by Epilepsy Queensland.  

Please email your materials to and approval will be granted within 3 working days.

The EQ name or logo must not be used on any commercial merchandise unless explicitly negotiated and written approval is granted.

If you have any doubts, please contact the Fundraising team.

Can I use Epilepsy Queensland in the name of my fundraiser?

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It is wonderful to include Epilepsy Queensland in the name of my fundraiser, however it is important to make clear that it is an event in support of Epilepsy Queensland, 

  • Authorised usage: Naming the event or activity with reference to EQ e.g.  "Ride for Epilepsy, proudly supporting Epilepsy Queensland"  or  "Memorial Golf Day benefiting Epilepsy Queensland"
  • Unauthorised usage: Naming it as an Epilepsy Queensland event or activity,.

If you have any doubts, please contact the Fundraising team

May I collect donations in a public place like a shopping centre or community market?

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Face-to-face fundraising is any fundraising activity that takes place in a public space, outside, school, workplace, shopping centres, markets etc.

To be able to conduct face-to-face fundraising, you must obtain permits from the relevant organisation or authority that manages the location of your activity. For example, councils, shopping centre management, churches, libraries, etc.

You must carry your Epilepsy Queensland Letter of Authority to Fundraise at all times when raising funds in public spaces.

Can I hold a Raffle?

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Yes! You can hold a Raffle in your local area.

There are strict state legislative requirements to hold raffles, which we are happy to walk you through.

You must agree to:

  • advise Epilepsy Queensland of your plans to conduct a raffle by sending us your completed Raffle request form.
  • Read through EQ's Raffle Guidelines which summarises Queensland Government regulations that you will need to abide by.
  • On completion of your raffle, complete and return to EQ your Raffle Result Form.
Please note, management of your Raffle is your sole responsibility. Unless specifically requested and approved, EQ staff and volunteers are not in a position to source or provide prizes.

Offline Events

Do I need to hold my fundraiser online?

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You can hold an event and collect donations in-person.  
We will provide you help and guidance as and when you need it. Once you register we will send you a welcome pack containing the things you need to run a successful fundraiser. This will include a small donation box and bank account details to deposit any funds you raise.

You will also receive a letter that authorises you to fundraise on our behalf, you may need this to show donors, sponsors and other event organisers.

If you plan on putting your donation box in a public place please let us know. We have perspex lockable boxes available on request.

Can I sell tickets to my event?

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Yes!  We can also provide support for your ticketed event.  Let us know the size and type of event, and we may be able to set up and manage your ticket sales. 

Check out Bowling for Millie held March 2023 where Millie's family organised the event, venue, entertainment, food, raffle and auction. Epilepsy Queensland supported this fantastic day with ticketing and merchandise.  

Contact our Fundraising Team to see how we can support your event.

Important legal info

Are there any rules about fundraising I should know about?

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Yes, there are rules for fundraisers to protect you, your donors, and Epilepsy Queensland. We ask that you carefully consider our Fundraising Guidelines before holding your activity/event and contact our Fundraising Team if you are unsure about anything.

Who is legally responsible for fundraising events?

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An event or activity organised by an individual or group external to EQ is not an official EQ event or activity.

Management of each event is the sole responsibility of the organiser. Unless specifically requested and approved, EQ staff and volunteers are not in a position to solicit prizes, organise media or provide goods or services to run the event.

If approval to fundraise for EQ is granted it will be subject to the points below:-
• The fundraiser is not covered by Epilepsy Queensland’s insurance policies and should obtain personal and public insurance on their own behalf.
• The fundraiser is solely responsible for obtaining relevant permits from Police and Government Departments as required.
• The fundraiser is solely responsible for complying with and maintaining appropriate food preparation,
handling and safety standards.
• The fundraiser must strictly comply with Queensland Office of Gaming Regulations and/or Office of Fair Trading Collections Act to ensure activities are in accordance with current laws.
• The fundraiser is solely responsible for complying with current Covid-19 directives issued by Queensland Health and ensuring appropriate social distancing is adhered to.

What do I need to know if I want to hold a raffle?

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Under the Charitable and Non-Profit Gaming Act 1999 only eligible non-profit associations are permitted to conduct raffles in Queensland. Therefore, Epilepsy Queensland needs to provide approval for any raffles held on our behalf.

All games (art unions, raffles, bingo, lucky envelopes, calcutta sweeps and promotional games) must comply with the Queensland Office of Liquor and Gaming Regulations. 

Epilepsy Queensland has developed Raffle Guidelines and an Application Form to simplify this process for our fundraisers.  Please contact our Fundraising Team if you have any queries.

Contact form

Still have questions unanswered?  

Please feel welcome to fill out the contact form below, or reach out to our Fundraising Impact Specialists direct on

1300 852 853 or email

Thank you for helping to make an impact for Queenslanders to live well with epilepsy.

Contact form